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| Apr 10, 2015
Many healthcare professionals have gone digital – implementing EMR (Electronic Medical Record) systems, enabling immediate access to patient records, medications, and practice management info – all at their fingertips. For instance, many of us have seen physicians utilize iPads to decouple themselves from workstations and communicate in near real-time with remote staff about time-sensitive patient decisions – creating greater efficiencies in workflows.
However, there is a perception by many patients that even with new EMR technology that some providers are reluctant to commit to follow-on IT initiatives to improve the patient experience. According to a recent report from Technology Advice, more than 37% of patients reported that their physicians don’t offer any of six key technologies examined, including online appointment scheduling, online test results and follow up messages. This is in stark contrast to statistics from the same report showing 61% of patients considered digital health services as very important in choosing a healthcare provider.
Certainly, post-EMR integration and Meaningful Use fatigue may be part of the culprit, but it may also be that providers, hospitals and payers alike, view IT initiatives to introduce new technology as time consuming and costly, even though they are generally on board with new ‘Tech’ – as long as it make sense.
One technology that providers are adapting with the help of EMR vendors is cloud faxing. While faxing is not a new technology, it is still recognized as an essential business communication method worldwide – especially in healthcare. New cloud-based fax technology has adapted to embrace the outsourced cloud model (Infrastructure-as-a-Service) yet has the flexibility to integrate into EMR systems – providing improved service, reduced turnaround times and minimal IT overhead – a ‘win-win’ for both patients and providers. Providers also retain the great benefits of traditional fax, such as audit trail, assured delivery, confirmation receipts, but gain with new features such as enhanced security and storage.
To learn more about eFax Corporate’s suite of enterprise fax products, be sure to drop by booth #7756 next week at the HIMSS Show in Chicago, Ill, or visit us online atenterprise.efax.com
eFax Corporate provides a cost-effective alternative to fax machines and in-house fax servers, ideal for your growing business, or high-volume faxing.
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