Communications from eFax Corporate
We send all new end users a welcome email to provide their fax number and password details. End users will occasionally receive emails containing information about us, updates on new service features, service usage tips, and member satisfaction surveys
On occasion it is necessary to send out a service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications which are not promotional in nature, though they can deactivate their account.
We communicate with users on a regular basis to provide requested services details regarding their accounts. We reply via email or phone. Spam and Junk Faxes
The Company has a zero tolerance policy for abuse. While we cannot be responsible for external communications sent by other resources, it is our intention to use all legally available means to prevent distribution and receipt of unsolicited commercial faxes ("junk faxes") through the service, and we specifically restrict members from taking any actions which impose an unreasonable or disproportionately large load on the Company resources. We ask that any users annoyed by receipt of such junk faxes, please report such activity to Customer Support at http://www.j2corporate.com/corp/twa/page/corporateAbuseForm.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. For example, the Company may disclose personal information to law enforcement, other government officials, or third parties in response to criminal or civil subpoenas. In cases where the Company believes that disclosure of any information about a corporate customer or end user (including account information) is necessary, we reserve the right to disclose all information in our possession about such corporate customer or end user.
Third Party Intermediaries
We use an outside credit card processing company to bill some corporate customers. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
In the event the Company goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given a choice not to have their information used in this different manner, as described in the notification of changes section1, below.
The Company's Web sites contain links to other sites. Please be aware that the Company is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our sites and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by the Company's Web sites.
Periodically, our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Company's services. Though we may use an intermediary to conduct these surveys, they may not use customers' personally identifiable information for any secondary purposes.
j2 takes every precaution to protect its user's information. When corporate customers or their end users submit sensitive information via the Company's Web sites, their information is protected both online and off-line.
When our registration form or administrative tool asks users to enter sensitive information (such as credit card number or financial information), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our registration form or administrative tool, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also employ security measures to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerks or a customer service representative) are granted access to personally identifiable information. Finally, the servers that store personally identifiable information are in a secure environment.
Supplementation of Information
Notification of Changes
The Company is a participant in the Safe Harbor program developed by the U.S. Department of Commerce and the European Union. We have certified that we adhere to the Safe Harbor Privacy Principles agreed upon by the U.S. and the E.U. For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce's Safe Harbor website(http://export.gov/safeharbor/).