National Insurance Company - Cloud Faxing Success Story

Fax / Resources / Customer Case Studies / National Insurance Company Success Story

Reducing Liability and Streamlining Administration

BACKGROUND

Our large Fortune 500 insurance-company client oﬀers a variety of life, disability, and long-term-care insurance, as well as retirement planning and investment products. The company sells its services through a nationwide network of independent agents who are not employees.

OPPORTUNITY: SECURE TRANSMISSION OF PERSONAL INFORMATION

Many of these independent agents were purchasing their own eFax^® consumer or retail products in order to fax conveniently to and from their desktops.

The insurance company, which was not an eFax Corporate customer at the time, noticed the trend and realized that it could be at risk of regulatory noncompliance without a secure fax solution. It also saw the opportunity to provide a standard, easy-to-use solution for its agent network.

The company contacted an eFax Corporate representative, who explained that the Transport Layer Security (TLS) encryption feature offered by eFax Corporate was necessary for them to be in compliance with requirements of the Healthcare Portability and Accountability Act (HIPAA).

SOLUTION: HIGHER RELIABILITY AND LOWER LIABILITY WITH SIMPLE, SECURE FAXING

The company, in consultation with eFax Corporate, took the initiative to offer eFax Corporate’s secure hosted fax service to its independent representatives through a resale program. Within three years, the resale program grew from providing eFax Corporate services to fewer than one hundred independent agents to its present number of over one thousand agents and growing.

The eFax Corporate cloud solution standardizes and secures faxes using the highest level of encryption.

eFax Corporate provides insurance sales offices with an easy-to-use service that allows agents to send and receive customer applications and other forms as PDF attachments through email messages. Each email attachment is sent over an encrypted connection from the agent’s office to the insurance company headquarters to ensure complete privacy and regulatory compliance.

For our client, the use of eFax Corporate reduces the liability associated with the security of the personally identifiable information (PII) contained in these faxes that pass multiple hands—from the customer, to the representative, and then to the insurance company.

These faxes need to be completely secure while in transit from representative email inboxes to company headquarters. By securing faxes with the strongest encryption recommended by the United States government, our client eliminates the potential risks associated with noncompliance, including administrative action, fines, and loss of reputation.

HOW eFAX CORPORATE WORKS

It’s simple: you send and receive faxes directly through your email program. If you send a fax, you receive a confirmation email with the number of pages sent. The faxes are encrypted while in transit using the TLS version 1.2 protocol.

This encryption protocol is recommended by the National Institute of Standards and Technology (NIST) for use by most agencies of the federal government, and by private industry groups. For example, TLS 1.2 is fullycompliant with the requirements of HIPAA for healthcare security as well as with the 2018 Payment Card Industry Data Security Standard (PCI-DSS) requirements.

WITH eFAX CORPORATE YOU GAIN

The number one global fax service for secure transmission of information.
Reliability and customer support 24 x 7 x 365.
Proof of reliability as illustrated by our extremely low corporate attrition rate.
An intuitive end-user experience.
Immediate access to fax numbers around the world with enterprise-wide administration and detailed reports from a single log-in.
Solutions for desktop and application faxing.
Integration with Outlook, SAP, Salesforce, and other workflow applications.
Business continuity through critical systems redundancy and disaster recovery.

WITH eFAX CORPORATE YOU ELIMINATE

Waiting, keying in wrong numbers, and losing faxes at a fax machine.
Equipment maintenance, toner or ink purchasing, and staff time for managing or troubleshooting servers and software.
Monthly telecom line expenses.

One word to describe eFax Corporate: Reliable

HERE’S HOW WE DO IT

Our clients send and receive more than 6 million faxes each day through eFax Corporate’s globally distributed network of data centers and hosted colocations. How do we do this? By having visibility into all of our fax traffic all over the world from our network operations center in Hollywood, California.

Outage in one location due to extreme weather or disaster? Business continuity and disaster recovery plans are in place, allowing us to automatically reroute from our geographically diverse, redundant servers.
Spike in traffic in one part of the world? We support high traffic with additional servers that initiate automatically.

THIS IS OUR BUSINESS AND WE ARE THE MARKET LEADER

We are committed to secure transmission of information and are continuously innovating to keep our clients and their data secure. Consensus® owns 58 issued U.S. and foreign patents, and has 49 pending patent applications. These patents and patent applications relate to various innovations in the fields of unified communications, multimedia messaging, Internet fax and voice messaging, and document management.

WHY eFAX CORPORATE? IT’S SECURE.

eFax Corporate provides security for data both while in transmission and at rest. This keeps you compliant with regulations set forth from HIPAA, the Gramm-Leach-Bliley Act (GLBA), the Sarbanes Oxley Act (SOX) and PCI.