Our client is an established regional bank that provides commercial banking and investment services from its 29 branches throughout a major metropolitan area. As part of the bank’s daily business, there is a significant exchange of financial information—on average 4,000 inbound and 4,000 outbound fax pages each month—that needs to be secure in transit.
The bank’s IT department was looking for hosted fax services after questioning the operating costs and staff time required for its fax server. The server provided the convenience of faxing from employee desktops, but the capital expense and operating costs for software maintenance and upgrades drove our client to inquire about eFax Corporate services. With headquarters in a southern coastal location that experiences significant natural disasters, the bank was also concerned that a disaster-recovery plan was not in place, having just one server in use. This led the bank to evaluate a cloud-based fax service that features redundancy and
survivability as inherent components of the platform—not optional features that cost more. The bank’s stakeholders liked the concept of not maintaining a physical server on the premises, but were cautious about the security of cloud faxing services because of the rigorous security standards required within the banking industry.