For higher educational institutions such as colleges
and universities, faxing also remains a common
form of communication. In the case of this industry,
however, all evidence suggests this is primarily due
to inertia — it’s simply always been a standard
way for schools to send and receive student
documentation and application paperwork.
Plus, state and federal regulations regarding
privacy of student records create additional
incentives to stick with fax that is considered a
secure means of communication with parents or
Similar to the other regulated industries we’ve
been discussing to this point, academic institutions
have invested heavily in in-house fax infrastructure
and they continue to derive some value from that
infrastructure. There might also be the sunk-cost
fallacy at work here — these institutions are willing
to put up with increasingly cumbersome onsite fax
hardware to amortize their original investments in
purchasing and deploying this infrastructure.
But universities are beginning to discourage fax
as the default means of communication with
students, parents, vendors and other third parties.
For example, The Financial Aid page on Cornell
University’s website is just one instance of colleges
now tending to favor other forms of communication
Why Do These Industries Continue to Use Fax?
For two decades, eFax Corporate has worked
with thousands of organizations of all sizes, in
virtually all industries. Partnering with such a
wide variety of businesses, providing cloud fax
capability for their mission-critical faxes over such
an extended period of time, has given us a unique
understanding of the goals, needs and concerns
these enterprises have for their fax processes.
Here are three primary reasons we have
identified for why regulated organizations — in
healthcare, financial services, the law, education,